Account Manager, Customer Success (Remote)

St. Louis, Missouri, United States | Customer Success | Full-time | Fully remote

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PLEASE NOTE:  This remote position is open to residents of the following states: Alabama, Arizona, Colorado, Florida, Idaho, Illinois, Kansas, Kentucky, Massachusetts, Michigan, Missouri, New Mexico, North Carolina, Ohio, Oklahoma, Oregon, South Carolina, South Dakota, Texas, Washington, and Wisconsin.

Looking for a new opportunity?  Applied Training Systems, Inc. (Trakstar, Reviewsnap, Recruiterbox, and Mindflash) is seeking Customer Success Account Managers to join our rapidly growing team! 

The Account Management team is focused on finding creative ways to increase engagement of our HR software administrators and helping their businesses realize value from their Applied products. Drawing on strong customer relationships and sales experience, the Account Managers drive adoption, renewal, and upsell conversations to build additional value for their customers and our brands.

About our brands:

Our suite of employee management software solutions delivers an integrated approach to talent development. At Trakstar and Reviewsnap we're modernizing and streamlining the performance review process, providing relevant solutions to today's companies. Recruiterbox delivers recruitment software that features numerous tools to make the hiring process easier and more productive. Mindflash is a leading online learning management system, making it easy to provide employee, associate, and/or customer training in the cloud. 

What we do:

Our company mission is to uplevel employee performance from hire to retire, because we believe people are happier and healthier when they know their work matters.  At Applied, we hire only the best people - individuals who impress their prospects and clients with their industry knowledge of best practices and with insights into how Aplied's ever-expanding employee management tools can help their businesses grow and scale.

What you'll do:

  • Drive renewals by engaging customers to increase usage and adoption of our software solutions.
  • Identify and nurture upsell opportunities that result in client expansion.
  • Support a portfolio of clients  to help ensure adoption and expansion of their Applied product(s).
  • Monitor and improve overall customer health through data analysis of product use, support inquiries, NPS scoring, and other health criteria.
  • Conduct Customer Account Optimization Meetings and QBRs with clients.
  • Develop and implement programs and services that provide continued value to our customers. 
  • Gain a deep understanding of the client’s business needs and ensure Applied is closely aligned with each customer’s business strategy.
  • Foster positive relationships with our clients as their primary point of contact.
  • Identify a target population of adoption risk accounts for early intervention.
  • Ensure our clients maximize their ROI of their Applied product(s). 
  • Become a product expert.  Provide the right solution to meet customer needs.
  • Build long-term relationships with new and existing customers.

You're best for this role if you:

  • Have been in a sales or quota-carrying role focused on customer retention and upsell opportunities.
  • Are driven by the desire to understand your client’s objectives and translate them into software solutions.
  • Possess the ability to engage clients in tough conversations and advocate for solutions you know will help them be successful.
  • Work well on a small team in a fast-paced start-up environment.
  • Have the ability to manage multiple priorities and tasks simultaneously.
  • Are a curious, proactive, highly collaborative, self-starter who is always interested in learning.
  • Can clearly communicate and effectively problem-solve. 

Your qualifications:

  • 1+ years customer account management with emphasis on retention, renewals, and cross-sell opportunities  
  • 4-year Bachelor’s degree or equivalent experience desired 
  • SaaS experience preferred

Compensation:

  • Competitive salary based on experience
  • $50,000-$85,000 base + variable compensation 
  • Opportunity for bonus compensation

Benefits:

  • Flexible time off and paid holidays
  • Medical, dental, and vision insurance
  • Group term life, short-term disability, and long-term disability insurance
  • Voluntary life, critical illness, and accident coverage
  • 401(k) program with pre-tax and post-tax options + employer match